Why do you call me to verify my order?
Confirming your order is our way of protecting shoppers like yourself against credit card fraud. Our customer service representatives inspect and verify all new orders to guarantee your online security and the safety of your information online. All fraudulent orders are reported to the appropriate authorities.
My order is "Pending" what does that mean?
On your initial order at myminutes.com, your airtime PIN number is generated and sent to your email address AFTER verification of your purchase by our Customer Service Department. To protect you from credit card fraud and theft, please provide us the best number to immediately contact you after placing your first initial order with myminutes.com. One of our Customer Service Representatives will call you directly at the contact number you provided to complete your initial purchase. All future purchases will be INSTANTLY processed and the airtime PIN instructions will appear directly on your computer screen and sent to you via email!
After placing my online order with MyMinutes, how do I receive my PIN?
With exception to your initial order, your online airtime PIN will instantly appear on your computer screen along with the instructions how to activate the PIN to your mobile account. In addition, your PIN with instructions are sent to your email address.
I didn't receive my PIN?
If you didn't recieve your PIN please log into your account. Once logged in, click on "View All Orders." Then click on the specific order that you placed to review your pin#. If you did not receive your pin by email...please check that you have entered your email address correctly. Refunds are not provided even if you have provided an incorrect email or have spam filters on at the time of pin delivery.
Is the airtime loaded directly to my phone?
NO! You are still required to load the pin that you received via email. If you have never loaded a pin on your phone, please contact your carriers customer service for assistance.
I received my PIN but not sure how to load minutes in my phone?
Instructions on loading your airtime minutes are posted in the specific carrier pages of our website and included sent to you via email once you complete your order. If you need further assistance on loading your airtime minutes, please call your wireless provider directly for technical assistance.
Absolutely. All online transactions are handled with the industry standard 128-bit SSL encryption. This security ensures that your credit card information is kept confidential and your transaction details remain secure.
Why was my transaction declined?
When you make an online purchase using a credit card, the information you provide is checked against the information your credit card company has on file. If this information does not match, the fraud protection filter will decline your purchase. Please make sure your personal information matches your credit card statement when setting up your account. You then can try and resubmit your order.
My order was declined but my credit card appears to have been charged!
If your order is declined, your credit card is NOT charged. What you may see is a preauthorization from your credit card company. An authorization is only a hold on the funds for a possible future transfer of funds. Your bank does this so that you do not overdraft your account (debit cards) or exceed your credit limit (credit cards). This hold is temporary and if the order is not released, the "Temporary Authorization" will expire without any action. It is not a completed transaction and NO funds are transferred at the time you place your order. The time it takes for an authorization to expire on its own is dictated by your bank. Times vary between 3 and 30 days, with 7 as the average. The banks do not provide any mechanism for us to "drop" an authorization against your account. If you received a "decline" notification...we DID NOT complete the transaction!
What is the myminutes Rewards Program?
myminutes Rewards is a point-based customer loyalty program that allows our customers to earn reward points on each and every purchase made at www.myminutes.com. Points are earned based on a percentage discount to the retail price of each product and service. Each reward point is equivalent to $.01. myminutes Reward Points are non-transferable and can only be redeemed in their entirety. myminutes Rewards can only be redeemed at www.myminutes.com.
How do I join the myminutes.com Rewards Program?
When you become a myminutes.com online member you are automatically enrolled in the Prepaid Rewards program. All reward points earned are automatically placed into your account after each purchase.
What can I purchase with my rewards points?
Rewards points can be used to purchase prepaid wireless airtime, mobile phones, or any other product from the myminutes.com website.
How do I apply my myminutes Reward points to my purchase?
You can elect to use the Rewards Points in your account during the checkout process by selecting "Use Points" once you have purchased products and services from myminutes.com.
